AI Receptionist for Healthcare
Handle scheduling, reschedules, and basic intake while routing urgent concerns to the right team.
Example handoff
Caller wants to new patient scheduling.
Caller: Jordan M. • (555) 012-0199
Location: 123 Main St
Need: new patient scheduling
Next: Offer a appointment or callback window
You control the script, escalation rules, and what gets captured.
Popular pages
Quick playbooks for common visit calls.
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Dental
PlaybookHandle dental calls with scheduling, intake basics, and clear routing for urgent concerns.
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Chiropractic
PlaybookAnswer chiropractic calls, book appointments, and collect the essentials before handoff.
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Physical therapy
PlaybookSchedule PT visits, manage reschedules, and capture referral and availability details.
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Medical spa
PlaybookBook med spa treatments, answer availability questions, and capture client details.
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Primary care
PlaybookHandle primary care calls with scheduling, basic intake, and smart routing to your team.
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Appointment scheduling
PlaybookSchedule, reschedule, and confirm appointments while collecting the essentials.
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New patient intake
PlaybookCollect new patient details up front so staff can follow up with context.
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After-hours triage
After-hoursCapture after-hours concerns and route urgent calls to the right on-call path with clear emergency guidance.
What it handles
Back to top ↑A starter playbook you can tune in minutes. We keep it practical: capture the essentials, route the right next step.
Answers new visit calls and routes existing customers
Captures contact info, location, and the reason for the call
Asks clarifying questions so your team has the full picture
Offers the next step: appointment or a callback window
Sends a clean call summary to your team
Escalates urgent issues (like chest pain) based on your rules
What the AI asks callers
Back to top ↑We ask only what your team needs to take action. No rambling, no guessing.
- 1
What’s the best name and number to reach you?
- 2
What’s the address or location for this visit?
- 3
What are you calling about today?
- 4
Are you looking to new patient scheduling or reschedule?
- 5
When would you like the appointment (or callback)?
- 6
Any details we should know (access notes, photos, deadlines, preferences)?
- 7
Have you worked with us before?
- 8
What’s the best time window to follow up?
What happens after the call
Back to top ↑Every call ends with a clean handoff your team can act on.
We capture lead fields (who, where, why) and summarize the call for visit follow-up
We tag urgency and apply your routing rules (including after-hours escalation)
We book the next step: appointment if available, or a callback window (optional automations)
If you transfer to a human, we pass a quick brief so they pick up with context
Your team gets a concise handoff in email/SMS/Slack/CRM so follow-up is fast and confident
Integrations
Back to top ↑Send summaries, leads, and bookings to the places your team already works. You can start simple and add more destinations later.
Slack
Send summaries and emergencies to the right channel
See examples →
Google Calendar
Book appointments and add notes from the call
See examples →
HubSpot
Sync contacts and lead details to your CRM
See examples →
Zapier / Make
Route events into your existing workflows
See examples →
Webhooks
POST structured events to any endpoint
See examples →
Want examples? Explore integrations →
Trust + guardrails
Back to top ↑Built to be careful on purpose
- No HIPAA compliance claims. Use privacy-conscious controls to minimize what’s collected and where it’s stored.
- Call recording/transcription is optional and can be disabled.
- Emergency disclaimer: for severe symptoms or immediate danger, hang up and dial 911 (or local emergency services).
- If unsure, it asks clarifying questions instead of guessing
- Grounded summaries: it follows your script + required fields so handoffs stay consistent
- Spam blocking rules help reduce robocalls and repeat spam callers
- Escalates to a human when your rules trigger (urgent issues, edge cases, VIPs)
Can I control what it says?+
Yes. You define scripts, hours, escalation rules, and what details to collect.
Can it book appointments?+
It can offer callback windows and schedule if connected to your calendar or booking flow.
How does it handle emergencies?+
It asks quick triage questions and escalates to your on-call contact based on your rules.
Is this HIPAA compliant?+
We don’t make HIPAA compliance claims. Work with your compliance team to configure data handling.
Does it diagnose or give medical advice?+
No. It gathers basics and routes clinical questions to your staff.
Explore more industries
Back to top ↑More industries and trades where the same call playbook applies.
- AI Receptionist for Home Services
- AI Receptionist for HVAC
- AI Receptionist for Plumbing
- AI Receptionist for Electricians
- AI Receptionist for Roofing
- AI Receptionist for Pest Control
- AI Receptionist for Junk Removal
- AI Receptionist for Towing
Want this tailored to your team?
We’ll tune the script, intake questions, and routing rules during setup.
Want the numbers? See pricing →