Spam call blocking for Home Service Businesses
Apply your robocall, blocked-caller, and wrong-number rules before permitted calls continue to intake.
Test the screening rules with wanted and unwanted calls before using them on live traffic.
- Spam rules
- Caller fallback
- Team controls
Example call notes
Ready for the team
- Intent
- Spam call blocking
- Priority
- Standard
- Next step
- Apply screening rule
What this call should accomplish
Back to top ↑Apply your screening rules while keeping a fallback for uncertain calls.
Applies the screening rules your team chooses before intake.
Sends uncertain calls to the fallback instead of guessing.
Separates new jobs from existing-customer questions.
Records the caller, location, reason for calling, and requested next step.
Questions worth asking
Back to top ↑Ask for the job details the office or on-call person needs next.
- 1
What name and number should the service team use for follow-up?
- 2
What property and service are involved?
- 3
Is this about a new request, an existing job, or a wrong number?
- 4
What business or person is the caller trying to reach?
After the caller hangs up
Back to top ↑The service team receives the call notes and requested next step.
Call notes keep the contact and job details together.
The call follows your screening rule or the fallback for uncertain matches.
Your team owns assignment, availability, price, and the final response.
Where the useful details can go
Back to top ↑Put the useful details from job calls in the tools your team already uses. Set up and test each connection first.
Slack
Send the call notes to one channel after the screening path runs.
See Slack details →
Google Calendar
Create an event only when a permitted call includes an appointment request.
See Google Calendar details →
HubSpot
Send captured contact details after a permitted call continues to intake.
See HubSpot details →
Zapier / Make
Start a Zap or Make scenario after a permitted call.
See Zapier / Make details →
Webhooks
Send the selected permitted-call event to your public HTTPS endpoint.
See Webhooks details →
Want examples? Explore integrations →
Where people stay in control
Back to top ↑What stays with your team
- Your team sets prices, service area, availability, and who takes each job.
- Calls outside the job script go to the service team.
Questions owners ask
Back to top ↑Could a screening rule stop a wanted call?+
Screening follows the rules you set. Test them with wanted and unwanted calls, and keep a fallback for uncertain matches.
Related pages
Back to top ↑Compare other home services call situations before choosing a script.
- Home Services overview
- After-hours answering
- Overflow call answering
- Emergency dispatch
- Appointment scheduling
- Lead qualification
Put this playbook to work
Choose the screening rules and the fallback for uncertain calls.
Want the numbers? See pricing →